Terms of Service

You must be at least 18 years old and capable of entering into a binding contract under applicable law to use the Services. By placing an order, you represent that the information you provide is accurate and that you are authorized to use the chosen payment method.

You may need an account to checkout, save addresses, use wishlists, or access virtual try-on. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at [CONTACT_EMAIL] if you suspect unauthorized access.

We sell Indian ethnic wear and related products through the Services. Product descriptions, images, colors, and fabrics are for illustration; slight variations may occur. Prices are listed in Indian Rupees (INR) unless stated otherwise and may include or exclude taxes as displayed at checkout.

We reserve the right to limit quantities, correct pricing errors, and discontinue products. If a pricing error affects your order, we may cancel the order and refund any amount paid.

Placing an order constitutes an offer to purchase. We may accept or reject orders at our discretion (for example, due to stock unavailability, suspected fraud, or restrictions on delivery locations).

Payment options may include:

• Razorpay:online payment processed by Razorpay subject to their terms and your bank or wallet provider's rules.
• Cash on delivery (COD): payment collected at delivery where offered; additional fees may apply as shown at checkout.

Order confirmation does not guarantee acceptance until we ship or otherwise confirm fulfillment. You are responsible for providing accurate shipping and contact details.

Estimated delivery times are provided for convenience and are not guaranteed. Risk of loss passes to you upon delivery to the address you specify, subject to applicable consumer protection laws. Shipping charges, if any, are shown at checkout.

Returns and refunds are subject to our return policy in effect at the time of purchase. Unless otherwise stated on the product page or at checkout, you may request a return within [RETURN_WINDOW_DAYS] days of delivery for eligible unused items in original condition with tags intact.

Refunds for approved returns are processed to the original payment method where possible; COD orders may be refunded via bank transfer or store credit as we determine. Customized, intimate, or final-sale items may not be returnable. Contact [CONTACT_EMAIL] to initiate a return or cancellation request.

The virtual try-on feature provides an approximate visual preview only. Results may not reflect exact fit, color, or fabric drape. Try-on outputs are for personal shopping assistance and are not professional advice.

By uploading photos, you represent that:

• You own the photo or have permission to use it.
• The photo does not infringe third-party rights or violate law.
• The photo does not contain illegal, offensive, or non-consensual content.

You grant Neven a limited license to use uploaded photos solely to provide the try-on feature and store associated results in your account, as described in our Privacy Policy.

If you submit reviews, ratings, comments, or images, you grant us a non-exclusive, royalty-free license to use, display, and reproduce that content in connection with the Services and marketing of the reviewed product. You must not post false, misleading, defamatory, or infringing content. We may remove content that violates these Terms.

The Services, including logos, text, graphics, product photography, and software, are owned by Neven or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent, except as allowed by law.

You agree not to:

• Use the Services for unlawful purposes or to harass others.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Scrape, reverse engineer, or interfere with the operation of the Services.
• Submit false orders, payment information, or reviews.
• Resell products purchased through the Services without authorization.

THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WHERE ALLOWED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEVEN AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

These Terms are governed by the laws of India. Courts in [JURISDICTION_CITY] shall have exclusive jurisdiction over disputes arising from these Terms or the Services, subject to mandatory consumer protection provisions that may apply to you.

We may modify these Terms at any time by posting an updated version on this page. Material changes may be communicated through the Services. Your continued use after the effective date constitutes acceptance of the revised Terms.

[COMPANY_LEGAL_NAME]
[BUSINESS_ADDRESS]
Email: [CONTACT_EMAIL]